Prinsip Layanan Pelanggan
1 min read ·
Customer Care / Centric, Growth

terutama untuk startup tahap awal: 1 user dari startup tahap awal bisa bernilai 10 ribu, 100 ribu, bahkan 1 juta user di masa depan — apabila dilayani & ditangani dengan baik. begitu pentingnya user di tahap awal, setiap user bisa bertumbuh menjadi berkali-kali lipat apabila …
0
·
1mo 2w ago

Early users are incredibly valuable
3 min read ·
Customer Care / Centric, Early Stage, Growth, User

assuming your startup grow by referral or words of mouth, then each and every user in an early stage startup could worth more than just 1 user. 1 early stage user could worth 100 users or even 100k users. treat them right and your business …
0
·
8mo 3w ago

Feature vs Solution
1 min read ·
Customer Care / Centric, Development

“Success is not delivering a product feature; success is learning how to solve the customer’s problem” – Mark Cook (The Lean Startup book, chapter 1)
0
·
3y 10mo ago

Warren Buffett on Customer Experience
1 min read ·
Customer Care / Centric, Growth, Warren Buffett

video ini menurut saya sangat bagus (ada subtitle-nya): Warren Buffett menceritakan bagaimana orang-orang membangun business dari 0 hingga jadi market leader, dengan hanya bermodalkan “great customer experience” kalau ada yang bertanya ke saya mengenai topik customer experience, video inilah yang akan saya bagikan kepada mereka.
0
·
3y 10mo ago

satisfaction = experience / expectation
1 min read ·
Customer Care / Centric, Pengembangan Diri

bad experience + high expectation → very unsatisfied bad experience + low expectation → slightly unsatisfied (or neutral) good experience + high expectation → moderately satisfied good experience + low expectation → very satisfied moral of the story menurunkan ekspektasi tak menjamin kesenangan — hanya …
0
·
4y 3mo ago